I own a Pentax PF80-ED spotting scope with a Pentax SMC Zoom Eyepiece 20x-60x #70509. I recently lost the eye relief ring from the end of the eyepiece. This piece of plastic must have come unscrewed and fallen off. I called Pentax Service Department and was told they don't repair these scopes and they gave me the parts dept no.. I called the parts department and was told that tghey don't stock spotting scope parts and that I would have to return the scope and they would repair or replace it, They refused to tell me if they would charge me for the replacement. This scope cost over $1,000, and the missing ring is a $5 or $10, part. Any ideas on how I can get this part or how I can get in touch with an actual service department worker (not customer dervice)? The scope is 8 years old, so I assume it is out of warranty
Unfortunately, you're at the mercy of the parts/service department. They made it, they have the parts, and you're in a rough spot. I would advertise on Craigs list about the relief ring, and see if you get a hit. Someone might have a broken scope with the ring intact. It's about your only shot, short of calling gun shops across the country for a good used one, or one for parts.
And yes, if you could get to the service or parts department, you might be able to procure one, but that would take trying to get a number for them and trying to contact them, which might be possible with some ingenuity and finesse.
Wish I had more, but hope this helps. Read More At : 89711 Telescope...